• Your one stop shop for KNX devices in the USA πŸ‡ΊπŸ‡Έ

Frequently Asked Questions

What is KNX Supply?

KNX Supply is your one-stop online shop dedicated to offering a comprehensive range of KNX-certified products and solutions.

We specialize in providing advanced and reliable home and building automation products that adhere to the KNX standard, ensuring compatibility and seamless integration for your smart home or building projects.

Our store features a wide selection of devices, tools, and accessories from top manufacturers, all designed to enhance the efficiency, comfort, and security of your living and working environments.

Whether you are a professional installer, an architect, or a homeowner, KNX Supply is committed to supplying you with the best in smart automation technology.

Where are your products sourced from?

At KNX Supply, our products are sourced from a variety of top-tier manufacturers known for their quality and reliability in the home and building automation industry.

We partner with leading brands that specialize in KNX-certified products, ensuring that each item in our inventory meets strict standards of quality and interoperability.

Our products come from all over the world, giving you access to a global selection of innovative automation solutions. We are committed to providing our customers with the best and latest in KNX technology, originating from reputable and trusted sources within the industry.

On each product, you will see a UL Listed check mark. If you plan to use the products in the USA, make sure to check for this mark!

Is your KNX Training certified?

Absolutely! Our KNX training courses are fully certified and are proudly offered through Wolf Building Technologies, one of the few official certified KNX Training Centers in the USA. This ensures you receive education and training that adhere to the highest standards set by the KNX Association.

Upon completion of our courses, participants will be thoroughly equipped with the knowledge and skills required to design, install, and maintain KNX systems.

Additionally, successful completion of the training entitles you to a globally recognized KNX Partner certificate, showcasing your expertise in the field of home and building automation.

Do You Sell ETS 6 Licenses? How Is That Possible?

Yes, we do sell ETS 6 licenses! We are an authorized distributor, which allows us to offer ETS 6, the latest version of the renowned Engineering Tool Software used for KNX system configuration and programming.

Our partnership with KNX Association and adherence to their distribution protocols enable us to provide our customers with genuine ETS 6 licenses. When you purchase an ETS 6 license from us, you are assured of receiving an authentic and fully supported product, complete with all the benefits and updates provided by the KNX Association.

Do KNX devices need to be UL Listed?

Whether KNX devices need to be UL Listed depends largely on their intended use and location. In the United States, UL (Underwriters Laboratories) certification is often required for line electrical devices to ensure they meet specific safety standards. If you're planning to install KNX devices in environments where UL certification is a requirement or if you prefer the additional assurance of safety and quality that comes with UL-listed products, then choosing UL-listed KNX devices is advisable.

In the USA, devices operating under 30VDC are typically considered low voltage and may not necessarily require UL (Underwriters Laboratories) certification. However, the need for UL certification can vary based on local regulations and the specific application of the device.

At KNX Supply, while we offer a selection of UL-listed KNX devices, we also encourage our customers to consult with their local regulatory entities to understand the specific requirements for UL certification in their area. This ensures that you are fully compliant with all relevant safety standards and regulations for your project.

We offer a range of KNX devices, including many that are UL listed. We recommend checking the product specifications on our website or contacting us directly for guidance on whether a specific device is UL listed and suitable for your project requirements.

What is your return policy?

We stand by the quality of our products and want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 30 days for a full refund or exchange.

The product must be returned in its original condition and packaging. Please note that certain conditions and exceptions may apply. For more detailed information, please refer to our Return Policy page.

How long does shipping take, and what are the costs?

Shipping times and costs vary depending on your location and the size of your order. We strive to process and dispatch orders as quickly as possible, typically within 2-4 business days.

Estimated delivery times and shipping fees are calculated at checkout. For orders over a certain amount, we offer free shipping. Please visit our Shipping Information page for more details on our shipping practices and policies.

How Should I to Contact if I Have Any Queries?

  • Email: Send us an email at support@knxsupply.com, and our customer service team will respond promptly.
  • Phone: Give us a call at +1 786 956 6821 during our business hours, and one of our representatives will be happy to assist you.
  • Online Contact Form: Fill out the contact form on our website, and we'll get back to you as soon as possible.

Choose the method that's most convenient for you, and our dedicated team will ensure your queries are resolved satisfactorily and efficiently.