Shipping & Return Policy

At KNX Supply, we are committed to transparent and fair shipping and return practices. Please read this policy carefully before placing your order.

Returns

30-Day Return Window

You have 30 days from the date of delivery to request a return. Products must be unused, in original condition, and in their original packaging, including all accessories, manuals, and components.

Depreciation Charge

All approved returns are subject to a 15% restocking and depreciation charge, deducted from the refund amount.

Non-Returnable Items

The following items cannot be returned:

  • ETS software licenses and other digital licenses
  • Special-order or custom-configured products
  • Products that have been installed or show signs of use

Return Process

  1. Contact us at support@knxsupply.com to initiate a return and receive a Return Authorization.
  2. Include your order number and reason for return.
  3. Ship the item back to our Miami, FL warehouse. Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
  4. Once received and inspected, your refund will be processed within 5–7 business days to your original payment method.

Defective or Incorrect Items

If you receive a defective or incorrect item, contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.

Warranty Claims

All products are covered by the manufacturer's warranty (1–3 years depending on brand). We coordinate warranty claims on your behalf — contact us at support@knxsupply.com.

Shipping

Processing Time

Most in-stock orders are processed and dispatched within 1–2 business days from our Miami, FL warehouse.

Domestic Shipping (USA)

Standard delivery: 3–5 business days depending on destination. Expedited options are available at checkout.

Free Shipping

Orders over $500 (under 50 lbs) qualify for free standard shipping within the USA. Orders including cable or oversized items may not qualify.

Flat Rate

Orders under $500 carry a flat $15 shipping fee.

International Shipping

We ship to select international destinations. Shipping costs and delivery times are calculated at checkout. International orders may be subject to customs fees and import duties, which are the responsibility of the customer.

Freight & Oversized Orders

For large or heavy orders, contact us at support@knxsupply.com for a custom shipping quote.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Use it to monitor your shipment progress through the carrier's website.

Contact

For any questions about shipping or returns: